fired 900 employees on a Zoom call. He faced massive backlash and not a small dose of mockery over his insensitivity.
In an apology shared publicly following the incident, Garg noted the leadership lesson, saying: “I failed to show the appropriate amount of respect and appreciation for the individuals who were affected and for their contributions to Better.” After a leave of absence, Garg began working with an executive coach on his leadership.
More recently, the world is watching Elon Musk’s early days at the helm of Twitter with horror. His erratic, inscrutable leadership choices demonstrate remarkable disregard for the company’s people. While Musk faces tough business decisions, his lack of appreciation for the people who keep his business afloat could accelerate the sinking of the ship rather than save it.
Businesses have reflected since The Great Resignation on how to entice employees back to the office and how to create cultures that appeal to talented people. Helping leaders embrace their genuine feelings of gratitude for their people and encouraging them to express it is one meaningful way to move the needle in the right direction.
When someone does something important for your organization, or demonstrates admirable qualities of character, don’t wait until the next fourth Thursday of November to acknowledge them. Any time between now and then can be a day for giving thanks.